Which channel for which question
| Question | Where it goes |
|---|---|
| Availability and rates for a stay | The room request form |
| A correction to this guide | hello@deerfoottrailstays.com |
| Money, privacy, deleting your data | hello@deerfoottrailstays.com |
| A reservation you already hold | The hotel: (403) 236-7529, front desk 24/7 |
| Casino questions | The casino line: (403) 236-7542 |
| Meetings, weddings, group sales | The hotel's sales office: sales@dfic.ca, (403) 723 4027 |
What to expect
Emails are answered in English, usually within one working day. The desk does not phone anyone who has not asked for a call, sends no newsletters and passes your address only to whoever is needed to answer your request. The details are on the privacy page.
Finding the hotel
The address is 1000, 11500 – 35 Street SE, Calgary, AB T2Z 3W4. In Google Maps: open the place card or get directions from where you are. The getting here page has routes from the airport, downtown, Stampede Park, Banff and Edmonton, each with its own map link.
Before you write
- Do not email card numbers or ID documents. The desk never needs them.
- For anything urgent on arrival day, call the hotel. An email to the desk will not reach the front desk any faster.
- If gambling is causing trouble, the Alberta Health Services Addiction Helpline answers 24/7 on 1-866-332-2322. The responsible gambling page lists the other numbers.